The Oakleaf Group’s philosophy is to help people maximise their potential through individually designed packages of care which seek to increase independence and enhance quality of life.

Oakleaf Care (Hartwell) Ltd is regulated by:

Care Quality Commission
City Gate
Newcastle upon Tyne

Tel: 03000 616161
Fax: 03000 616171

Our latest CQC inspection reports:

CQC Report – Oakleaf Care (Hartwell) Ltd

Complaints & Compliments

The Oakleaf Group have a senior member of staff nominated to receive complaints and compliments about our services.

They investigate complaints and recommend action where appropriate to improve the quality of services and to maintain transparency. This role supports our whistleblowing policy where staff and others are encouraged to raise concerns if they have them so we can investigate and respond to those concerns appropriately.


We undertake annual surveys to ask our residents, their families and funders what they think of our services. We look into any areas where we are told we could make improvements and make changes where needed.